CUSTOMER ACCOUNT MANAGER

Our client offers the best-in-class and most advanced advertising technology and content solutions. Due expansion, they’re recruiting a Customer Success Manager to be based from their office in Manchester, where there is a hybrid working policy in place. The role will pay up to £45,000.

As a Customer Success Manager, you'll be the trusted advisor to our clients’ customers, building enduring relationships that pave the way for mutual growth. Your role is pivotal in ensuring our clients' customers voices are heard and their success is paramount, positioning you as the go-to contact for all their needs.

What is expected of the Customer Success Manager?

• Manage a portfolio of accounts to achieve long-term success
• Maintain strong client relationships
• Develop a comprehensive and deep technical knowledge of our clients products
• Act as the point of contact for clients and internal stakeholders
• Onboard new customers, ensuring a smooth transition from sales to implementation
• Monitor customer usage data, health indicators, renewal dates, and growth opportunities
• Address customer issues with speed and efficiency
• Advocate for customer needs/issues across departments
• Monitor and report on customer satisfaction metrics and KPIs
• Work closely with Sales, Product, IT, and Support teams to ensure a unified customer experience
• Support clients with queries and training requests
• Identify and document new functionality requests and bug notifications from clients
• Engage in occasional domestic and international travel
• Ensure both the company and clients adhere to contract terms

What we look for in a Customer Success Manager?

The role requires experience in a relevant role within an advertising technology software company. You should know how to build rapport and communicate with decision-makers, possess strong customer service skills, and be an effective team player who can work across teams. If you have a proactive approach to improving service quality and can work under pressure in a fast-paced environment while remaining calm and focused, we encourage you to apply for this position.

Essential Skills

• Experience as a Customer Success Manager in the advertising technology field (providing AdTech solutions for the customers)
• Strong understanding of advertising technologies
• Quick learner with the ability to learn and adapt to new software
• Friendly and professional with exemplary written and oral English skills
• Strong documentation skills, including being able to draft user guides and sales presentations
• Clear and patient training skills
• Accomplished presenter
• An analytical and logical ability to understand our client internal workflows to help ensure they get the best out of our products
• Clear DBS (willingness to undertake, paid by the company)

What the Customer Success Manager will receive?

• Up to £45,000
• Looking to take a certification course or embark on a learning activity? Our client will support you where they can!
• 20 days annual leave increasing to 24 days based on length of service
• A day off to celebrate your birthday!
• Meet and have fun with your colleagues at team events
• Hybrid working to support your working preferences

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.