Product Owner - Chatbot

Digital Product Owner – Chatbot

Surrey - Hybrid working

£70,000 - £80,000 + benefits

We currently have an exciting opportunity for a Digital Product Owner on a permanent basis, for a leading and ambitious financial services company. The role will be instrumental in developing their chatbot and chat capability. You will be working collaboratively with and as part of an Agile team and you will play a key role in maximising the value of new and existing products that support customers now and in the future. You will help to shape the vision for their chatbot and customer support and lead on building towards this vision.

The role:

• Lead on shaping approach on chatbot development and optimisation
• Lead product discovery and collaborate with the wider business on user research and customer testing to bring the voice of the customer into your squad
• Have ownership of the full product lifecycle including optimising and retiring solutions
• Manage the Product Backlog. Build, prioritise and communicate initiatives, epics, user stories & acceptance criteria
• Communicate, challenge and own the product vision and convey this to delivery teams
• Continuously review business needs, refine priorities, deliverables, and seek out opportunities and risks
• Ensure all initiatives have a clear cost-benefit case supporting any build/investment
• Set Objectives & Key Results (OKRs) for the product to measure alignment and delivery of strategic goals
• Support Business Change & Readiness activity to ensure value optimisation

What you will bring

• Experience with building and optimising chatbot experiences
• A passion for improving value from Products and putting the customer at the heart of all product design/delivery
• An experienced Product Owner who has led the end to end product delivery lifecycle
• Experience working on large Agile projects and an understanding of Scrum and DevOps
• Proficient at generating high quality documentation including user stories, use cases and flow diagrams
• The ability to confidently challenge but to also engage, influence, and inspire partners and stakeholders to drive collaboration and alignment
• A Product Owner related certification (e.g. PSPO, CSPO) is advantageous

The successful candidate will receive a salary of between £70,000 and £80,000 plus you will receive several generous benefits to support your health, wellbeing and lifestyle.

Please apply now for more information

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.