ServiceNow Technical Support Consultant - Permanent - Hertfordshire

ServiceNow Technical Support Consultant - Permanent - Hertfordshire - up to £60k base + benefits

We're seeking a talented ServiceNow Technical Support Consultant to join our client's onsite team in Hertfordshire. You will be required to be onsite in their Hertfordshire head office at least 2 days per week (Tuesday and Thursday)

Their ServiceNow IT Service Management system is a critical 24/7 system and used both internally as well as with end Customers and Third parties around the world and this role is more support based than development (only needing about 20% development most of the time) and is focused on bug fixing and around incident and change management so would suit a mid-level product owner or someone who has supported ServiceNow at an end client..

Key Responsibilities:

• Technical Support: Deliver innovative solutions to support business needs through configuration and development.
• Issue Resolution: Efficiently escalate and resolve support issues, ensuring minimal disruption.
• Platform Management: Oversee the deployment and maintenance of App and Plug-in upgrades (Team Connect, CISCO Smart Bonding).
• Performance Optimization: Monitor ITSM platform performance and conduct regular patch testing and maintenance.
• Collaboration: Work closely with Development and GIS teams to analyze, document, and report on work completed.
• Team Leadership: Mentor and guide less experienced colleagues, fostering a culture of continuous improvement.
• Security Compliance: Adhere to strict security policies and report any potential security risks.

Required Skills and Experience:

• ServiceNow Expertise: Proven track record as a ServiceNow Developer or Administrator with a deep understanding of best practices.
• Technical Proficiency: Strong command of web and platform technologies (XML, JavaScript, JSON, HTML, CSS).
• Problem-Solving: Ability to analyze complex issues and develop creative solutions.
• Communication Skills: Excellent written and verbal communication skills to effectively collaborate with diverse teams.
• Adaptability: Flexibility to thrive in a dynamic and fast-paced environment.

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.