Windows 10-11 Engineer

Our client is a leading financial services organisation based in Brighton.

The Windows 10/11 Engineer is responsible for managing, maintaining, and deploying Windows 10/11 operating systems across the organisation's infrastructure. The role focuses on ensuring optimal performance, security, and compliance of end-user devices while providing technical support and solutions for a seamless user experience. The role will also involve collaboration with IT teams to implement, troubleshoot, and enhance Windows environments.

Key Responsibilities:

1. Windows 10/11 Deployment & Management:

   • Plan, configure, and deploy Windows 10/11 operating systems using SCCM (System Center Configuration Manager), Intune, or similar tools.
   • Perform OS image creation, customization, and updates.
   • Automate deployment and configuration using PowerShell scripts and group policies.
   • Manage and maintain Windows device settings, security, and patching.

2. System Optimization and Troubleshooting:

   • Monitor system performance, resolve issues, and ensure systems are running optimally.
   • Provide second and third-line support for Windows 10/11-related issues, collaborating with helpdesk and end-user teams.
   • Perform root cause analysis on OS-related incidents and recurring problems.
   • Troubleshoot and resolve issues with Active Directory, group policies, and system configurations.

3. Security & Compliance:

   • Ensure security patches and updates are applied in a timely manner to all Windows systems.
   • Implement endpoint protection solutions and perform regular system audits to ensure security compliance.
   • Manage BitLocker encryption and other security features in Windows 10/11.
   • Assist in developing and enforcing compliance policies for Windows environments based on industry standards (e.g., NIST, ISO 27001).

4. Software Management:

   • Install, update, and manage software packages on Windows devices using automation tools (e.g., Intune, SCCM).
   • Manage application compatibility and troubleshoot software issues within the Windows 10/11 environment.
   • Create and maintain software deployment packages.

5. User Support & Training:

   • Provide support for Windows-based applications and services.
   • Assist users with Windows 10/11 features, including configuration and customization for optimal productivity.
   • Document processes and provide training sessions or guides for end-users and IT staff.

6. Collaboration & Project Support:

   • Work closely with other IT teams (network, security, and application teams) to integrate Windows systems with enterprise infrastructure.
   • Participate in or lead projects related to Windows upgrades, migrations, and transitions (e.g., Windows 10 to Windows 11 migration).
   • Collaborate with vendors and service providers for system maintenance and troubleshooting.

7. Continuous Improvement:

   • Stay up to date with the latest features, updates, and best practices for Windows 10/11.
   • Research, test, and recommend new tools, techniques, and methods for improving the Windows environment.
   • Contribute to process improvements in managing and deploying Windows systems.

Qualifications and Experience:

• Education:

  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

• Experience:

  • 3-5 years of experience managing and deploying Windows operating systems, preferably in a corporate environment.
  • Hands-on experience with Windows 10/11 system administration, including Active Directory, Group Policy Management, and SCCM/Intune.
  • Experience with OS deployment, automation (PowerShell), and system monitoring tools.
  • Experience in troubleshooting hardware and software issues in a Windows environment.
  • Familiarity with cloud-based solutions (Azure, Office 365, etc.) and virtual desktop environments (VDI, RDS).

Key Skills:

• Strong knowledge of Windows 10/11 architecture and features.
• Proficiency in SCCM, Intune, MDT (Microsoft Deployment Toolkit), and other deployment tools.
• Advanced PowerShell scripting skills for automation.
• Strong understanding of networking (TCP/IP, DNS, DHCP) in Windows environments.
• Excellent problem-solving and analytical skills.
• Knowledge of Windows security principles (BitLocker, encryption, MFA).
• Strong communication and documentation skills.

Certifications:

• Microsoft Certified: Modern Desktop Administrator Associate (preferred)
• CompTIA A+, Network+ (optional)
• ITIL Foundation (optional)

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.